Terms of Service

Introduction

Welcome to FixBuddy.

These Terms of Service govern your access to and use of the FixBuddy website, online store, repair booking services, product purchases, device repair services, pickup and delivery services, and any related services provided by FixBuddy Computer Equipments Repairing LLC.

By accessing our website, placing an order, booking a repair, submitting a device for inspection or repair, creating an account, or otherwise using our services, you agree to these Terms of Service.

If you do not agree with these Terms, you should not use our website or services.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded or restricted under applicable UAE law.

Definitions and Key Terms

For the purpose of these Terms of Service:

Company, FixBuddy, we, us, or our refers to FixBuddy Computer Equipments Repairing LLC.

Customer, you, or your refers to any individual, company, or organisation that accesses the website, purchases a product, books a repair, or uses a service provided by FixBuddy.

Device refers to any electronic equipment submitted to FixBuddy for inspection, diagnosis, maintenance, upgrade, repair, or another technical service. This may include smartphones, laptops, desktop computers, tablets, monitors, smartwatches, earphones, and other supported electronic devices.

Product refers to any physical item offered or sold by FixBuddy, including new devices, renewed or refurbished devices, accessories, replacement components, cables, adapters, chargers, cases, covers, screen protectors, and other goods.

Service refers to any repair, diagnosis, maintenance, troubleshooting, software service, installation, upgrade, pickup and delivery service, onsite service, or other technical service provided by FixBuddy.

Website refers to the official FixBuddy website and its associated online services.

Third-Party Service refers to any external payment provider, delivery company, software provider, platform, website, or other service operated by an independent third party.

Eligibility and Acceptance

By using the FixBuddy website or purchasing products or services from us, you confirm that:

• You have the legal capacity to enter into a binding transaction.

• The information you provide is accurate and complete.

• You will use the website and services only for lawful purposes.

• You will comply with these Terms and applicable laws and regulations.

If you are using our services on behalf of a company or other legal entity, you confirm that you have authority to act on behalf of that entity.

FixBuddy reserves the right to refuse an order, booking, or service request where reasonably necessary, including cases involving suspected fraud, unlawful activity, incorrect pricing, unavailable products, unsupported devices, safety concerns, abusive conduct, or circumstances where the requested service cannot reasonably be performed.

Website Use Licence

FixBuddy grants you a limited, revocable, non-exclusive, and non-transferable right to access and use the website for personal or legitimate business purchasing purposes in accordance with these Terms.

This permission does not transfer ownership of any website content, intellectual property, software, designs, images, trademarks, or other materials to you.

Restrictions on Use

You agree not to:

• Copy, reproduce, republish, sell, license, rent, distribute, or commercially exploit the website or its content without written permission.

• Modify, reverse engineer, decompile, disassemble, or attempt to extract source code from any part of the website where prohibited by law.

• Interfere with the security, operation, performance, or availability of the website.

• Attempt to gain unauthorised access to accounts, systems, servers, databases, or restricted areas.

• Use automated tools to scrape, copy, extract, or collect website content or customer information without authorisation.

• Upload malware, malicious code, harmful scripts, or other technically disruptive material.

• Use the website for fraudulent, misleading, unlawful, or abusive purposes.

• Impersonate another person or misrepresent your identity or authority.

• Remove or obscure copyright, trademark, ownership, or proprietary notices.

We may restrict or suspend access where we reasonably believe that these Terms have been violated.

Products and Product Information

FixBuddy sells electronic products that may include brand-new, renewed, refurbished, open-box, or other clearly described product conditions.

We aim to provide accurate product descriptions, specifications, condition information, images, pricing, and warranty details.

Customers are responsible for reviewing the product description, specifications, compatibility information, condition, included accessories, warranty information, and other relevant details before completing a purchase.

Product images may be illustrative. Minor cosmetic or visual differences may exist, particularly for renewed or refurbished products, provided that the product supplied is consistent with the condition and specifications communicated at the time of purchase.

Product availability is not guaranteed until an order is confirmed and processed.

Renewed and Refurbished Products

Where a product is described as renewed or refurbished, the customer acknowledges that the product is not brand new unless expressly stated otherwise.

Renewed or refurbished products may have minor cosmetic signs of previous use that do not materially affect their intended functionality. The applicable product condition should be described on the relevant product page or communicated before purchase.

Any warranty applicable to a renewed or refurbished product will be stated in the product description, invoice, receipt, or warranty documentation.

Customers should review the specific product listing carefully before completing a purchase.

Pricing and Payment

All prices are displayed in the currency stated on the website.

FixBuddy reserves the right to update product and service prices at any time. Price changes will not normally affect orders already accepted and confirmed, except where an obvious pricing or technical error has occurred.

Customers are responsible for paying the full amount shown during checkout or otherwise agreed before the service is performed.

Available payment methods may vary and may include online payment, card payment, cash on delivery, bank transfer, or other payment options made available by FixBuddy.

Payment processing may be provided through independent third-party payment service providers and may be subject to their own terms and privacy practices.

Typographical, Pricing, and Listing Errors

We make reasonable efforts to ensure that product information and pricing are accurate.

However, errors may occasionally occur in relation to:

• Product prices.

• Product descriptions.

• Specifications.

• Stock availability.

• Promotional information.

• Images.

• Warranty information.

• Shipping charges.

• Technical information.

Where an obvious error has occurred, FixBuddy may correct the information and, where necessary, cancel or refuse the affected order.

If payment has already been collected for an order cancelled solely because of such an error, the amount paid for the cancelled item or order will be refunded through the appropriate payment method.

Orders and Order Acceptance

Submitting an order does not automatically guarantee acceptance.

FixBuddy may decline or cancel an order where:

• The product is unavailable.

• A pricing or listing error has occurred.

• Payment cannot be verified or completed.

• Fraudulent or suspicious activity is reasonably suspected.

• Delivery cannot reasonably be completed.

• The order violates applicable law or these Terms.

• A product fails our quality inspection before dispatch.

Where an order is cancelled after payment has been collected, any eligible refund will be processed in accordance with our Refund, Returns and Warranty Policy.

Delivery, Pickup, and Collection

FixBuddy may offer delivery, device pickup, device return, and collection services in selected locations.

Estimated delivery, pickup, and repair completion times are estimates unless a specific commitment has been expressly agreed.

Delays may occur because of:

• Product or spare-part availability.

• Supplier delays.

• Courier delays.

• Incorrect or incomplete customer information.

• Difficulty contacting the customer.

• Technical complexity.

• Additional faults discovered during diagnosis.

• Force majeure or circumstances beyond reasonable control.

Customers are responsible for providing accurate contact details, delivery information, and access instructions.

If a customer refuses delivery, repeatedly fails to respond, provides incorrect delivery information, or is unavailable for an agreed collection or delivery, reasonable additional logistics or handling charges may apply.

Repair Service Bookings

Customers may book repair services through the website, telephone, WhatsApp, in-store communication, or other channels made available by FixBuddy.

A repair booking does not guarantee that a device can be successfully repaired.

The final repair requirements may only become clear after technical inspection or diagnosis.

Before proceeding with chargeable repairs or changes to a device, FixBuddy may provide the customer with information regarding:

• The diagnosed or suspected issue.

• The proposed repair.

• Estimated repair cost.

• Estimated completion period.

• Applicable repair or replacement-part warranty.

Repair work requiring customer approval will proceed after approval is received through an accepted communication channel.

Diagnosis and Quotations

Initial estimates may be based on symptoms described by the customer and may change after physical inspection or technical diagnosis.

A quotation may be revised where:

• Additional faults are discovered.

• Previously hidden damage becomes visible.

• The device has evidence of liquid exposure or corrosion.

• Additional components require replacement.

• The original diagnosis changes following disassembly or testing.

• Required parts differ from those initially expected.

FixBuddy will seek customer approval before carrying out additional chargeable work beyond the approved scope.

Where a diagnostic or inspection charge applies, it will be communicated to the customer before the relevant chargeable diagnostic work is performed.

Repair Completion Times

Any repair completion period provided is an estimate unless FixBuddy expressly confirms a specific completion commitment.

Repair times may vary depending on the device condition, complexity of the fault, availability of replacement parts, supplier lead times, testing requirements, and other technical factors.

If the estimated completion time materially changes, FixBuddy will make reasonable efforts to inform the customer.

Any rights available to customers under applicable UAE law remain unaffected.

Replacement Parts

Repairs may involve new, original, OEM-equivalent, compatible, renewed, refurbished, or used replacement components depending on availability, customer preference, repair economics, and the nature of the device.

Where relevant, the type of replacement component will be communicated to the customer or identified in the repair documentation or invoice.

FixBuddy will not intentionally represent a compatible, renewed, refurbished, or used component as a brand-new original manufacturer component.

Availability of specific spare parts cannot always be guaranteed, particularly for discontinued, uncommon, imported, or older devices.

Repair Service Warranty

Any warranty applicable to a repair service or replacement part will be stated in the repair documentation, invoice, receipt, or other written communication provided by FixBuddy.

Repair and replacement-part warranties apply to the specific repair performed or part replaced and do not automatically cover unrelated faults or subsequent damage.

Nothing in these Terms limits any minimum repair-service or replacement-part warranty obligations required under applicable UAE law.

A repair warranty may not apply where the subsequent issue results from:

• Accidental damage.

• Physical impact.

• Liquid or moisture exposure.

• Misuse or negligence.

• Electrical damage or power surge.

• Unauthorised third-party repair or modification that causes or contributes to the fault.

• A separate component failure unrelated to the original repair.

• Software modification, malware, or unsupported software.

• Customer-supplied parts that are defective or incompatible.

All repair warranty claims are subject to technical inspection.

Product Warranty

Certain products sold by FixBuddy, including selected renewed laptops, brand-new laptops, desktop computers, and other electronic devices, may include a limited warranty.

A FixBuddy product warranty applies only where a warranty and its applicable period are explicitly stated on the relevant product page, product description, invoice, receipt, or warranty documentation.

Where a product is advertised with a 1-year warranty, the warranty period begins from the date of purchase or delivery, as applicable under the relevant warranty terms and applicable law.

Other products may have different warranty periods.

Where no voluntary FixBuddy warranty is expressly stated, no additional voluntary FixBuddy warranty is provided. This does not limit any mandatory rights or remedies available under applicable UAE law.

Warranty claims are subject to the conditions and exclusions set out in the applicable warranty information and FixBuddy’s Refund, Returns and Warranty Policy.

Returns and Refunds

Returns, exchanges, refunds, and product warranty claims are governed by FixBuddy’s Refund, Returns and Warranty Policy.

For eligible change-of-mind returns, FixBuddy provides a 7-calendar-day return period from the date the customer receives the product, subject to the conditions stated in that policy.

Approved change-of-mind returns may be subject to an operational deduction ranging from 0% to 20% of the product price, depending on the product condition and reasonable processing costs.

Where eligible product packaging has been opened but the non-defective product remains unused and has no visible scratches, marks, damage, or signs of wear, a 20% deduction from the product price may apply.

Applicable return shipping, pickup, or collection charges may also be deducted, up to a maximum of AED 100, where permitted under the Refund, Returns and Warranty Policy.

These commercial change-of-mind terms do not limit customer rights relating to defective, damaged, misdescribed, or incorrectly supplied products under applicable UAE law.

Customer Devices and Data

Customers are responsible for backing up personal data before submitting a device for inspection, diagnosis, repair, return, exchange, or warranty service.

Before submitting a device, customers are advised to:

• Back up important files, photographs, documents, contacts, and other data.

• Remove SIM cards and memory cards unless required for diagnosis.

• Disable device tracking and activation locks where necessary.

• Remove passwords or provide temporary access credentials where required for testing.

• Sign out of personal accounts where appropriate.

• Inform FixBuddy of known device faults and relevant previous repair history.

Repair, diagnosis, hardware failure, storage failure, software corruption, operating system installation, device reset, component replacement, or other necessary technical procedures may result in data loss.

To the extent permitted by applicable law, FixBuddy is not responsible for data loss caused by pre-existing hardware failure, storage failure, software corruption, or procedures reasonably necessary to diagnose, repair, reset, replace, or test a device.

Nothing in this section excludes liability that cannot legally be excluded.

Device Access and Security Locks

The customer is responsible for disabling or providing access through passwords, PINs, BIOS passwords, activation locks, Find My iPhone, Find My Device, or similar security systems where access is reasonably necessary for diagnosis or repair.

FixBuddy may be unable to complete testing or repair where the required device access is not provided.

The customer confirms that they own the device or have lawful authority to submit it for service.

FixBuddy reserves the right to refuse service where there is reasonable concern regarding ownership, theft, fraud, unlawful access, or device authenticity.

Customer-Supplied Parts

Where FixBuddy agrees to install a part supplied by the customer, FixBuddy does not guarantee the quality, authenticity, compatibility, or durability of that customer-supplied part.

Any service warranty provided in such circumstances applies only to the workmanship performed by FixBuddy, unless otherwise expressly agreed in writing.

FixBuddy may refuse to install a customer-supplied part where the part appears unsafe, damaged, incompatible, counterfeit, or unsuitable for the device.

Uncollected Devices

Customers are responsible for collecting devices after being informed that diagnosis, repair, inspection, or other requested work has been completed.

FixBuddy will make reasonable efforts to contact the customer using the contact information provided.

Where a device remains uncollected for an extended period, reasonable storage or handling charges may apply if communicated to the customer.

Any further handling of devices that remain uncollected for a prolonged period will be carried out in accordance with applicable UAE law.

Customer Conduct

Customers must communicate with FixBuddy staff, technicians, delivery personnel, and representatives in a lawful and reasonable manner.

FixBuddy may refuse or discontinue non-mandatory services in cases involving:

• Threats or violence.

• Harassment or abusive conduct.

• Fraud or attempted fraud.

• Deliberate provision of false information.

• Unlawful requests.

• Attempts to access or repair devices without lawful authority.

This does not affect any obligations or remedies that FixBuddy is required to provide under applicable law.

Reviews and User Content

Customers may be able to submit reviews, feedback, photographs, comments, or other content.

Submitted content must not:

• Contain knowingly false or misleading statements.

• Contain unlawful, threatening, discriminatory, or defamatory material.

• Infringe intellectual property, privacy, or other third-party rights.

• Promote illegal activity.

• Contain malware, harmful links, or malicious content.

• Misrepresent the reviewer's genuine experience.

FixBuddy may moderate or remove content where reasonably necessary to enforce these Terms or comply with applicable law.

By submitting content for publication, you grant FixBuddy a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and share that content for legitimate business and marketing purposes, subject to applicable privacy and intellectual property laws.

Feedback and Suggestions

If you voluntarily provide suggestions, ideas, recommendations, or feedback about FixBuddy’s website, products, or services, FixBuddy may use that feedback to improve its business, services, and customer experience.

Unless otherwise agreed in writing, voluntary suggestions do not create an obligation to compensate the person providing them.

This section does not transfer ownership of confidential information or intellectual property that you already legally own.

Intellectual Property

The FixBuddy website and its original content, branding, graphics, text, layouts, designs, photographs, videos, software elements, logos, trademarks, and other proprietary materials are owned by or licensed to FixBuddy and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, republish, distribute, sell, license, or commercially exploit FixBuddy content without prior written permission, except where permitted by law.

Third-party trademarks, product names, manufacturer names, and logos appearing on the website remain the property of their respective owners.

Their appearance does not imply endorsement, sponsorship, or affiliation unless expressly stated.

Copyright Concerns

If you believe that content published on the FixBuddy website infringes your copyright or other intellectual property rights, please contact us with sufficient information to assess the claim.

Your notice should include:

• Identification of the protected work.

• Identification of the allegedly infringing material.

• Your contact information.

• An explanation of your rights in the protected work.

• A statement explaining why you believe the use is unauthorised.

• Any supporting documentation reasonably required to assess the claim.

FixBuddy may remove or restrict access to content where appropriate after reviewing a valid complaint.

Third-Party Services

The FixBuddy website may use or link to third-party services, including payment gateways, courier providers, maps, messaging services, social media platforms, analytics tools, embedded content, and other external services.

FixBuddy does not control independent third-party websites or services and is not responsible for their availability, content, security, accuracy, or privacy practices.

Your use of a third-party service may be subject to that provider's own terms and policies.

Links to Other Websites

The FixBuddy website may contain links to websites operated by third parties.

These links may be provided for convenience or informational purposes. A link does not necessarily mean that FixBuddy endorses or controls the external website.

When you leave the FixBuddy website, your use of an external website is governed by that website's own terms, privacy policy, and practices.

Cookies

The FixBuddy website may use cookies and similar technologies to:

• Enable essential website functionality.

• Remember user preferences.

• Maintain sessions and shopping cart functionality.

• Analyse website usage and performance.

• Improve website functionality and customer experience.

• Support measurement and marketing activities where legally permitted.

Some cookies are essential for the website to function correctly. Other cookies may be optional depending on their purpose and applicable consent requirements.

Users can manage cookies through their browser settings and any cookie controls made available on the website. Disabling certain cookies may affect website functionality.

Further information may be provided in FixBuddy’s Privacy Policy or Cookie Policy.

Website Availability and Updates

FixBuddy may update, modify, maintain, suspend, or discontinue website features where reasonably necessary for business, security, technical, or operational reasons.

We do not guarantee that every website feature will always be available or uninterrupted.

Updates may include:

• Security improvements.

• Bug fixes.

• Design changes.

• New features.

• Removal of obsolete functionality.

• Performance improvements.

• Changes to product or service presentation.

Where an interruption affects an already accepted order or paid service, FixBuddy will continue to fulfil its contractual and legal obligations relating to that transaction.

Website Disclaimer

We aim to keep the website accurate, secure, and available. However, the website and its general informational content are provided on an “as available” basis.

To the extent permitted by applicable law, FixBuddy does not guarantee that:

• The website will always operate without interruption.

• Every technical error will be immediately corrected.

• All website content will always be free from typographical errors.

• Third-party integrations will always remain available.

• The website will be compatible with every device, browser, or software configuration.

This disclaimer relates to the website itself and does not remove or reduce any express product warranty, service obligation, contractual commitment, or mandatory consumer right.

Limitation of Liability

To the maximum extent permitted by applicable law, FixBuddy will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or inability to use the website.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in this section limits:

• Mandatory consumer rights.

• Obligations relating to defective goods or improperly performed services.

• Express warranties provided by FixBuddy.

• Liability that cannot legally be excluded or restricted.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs arising directly from:

• Your unlawful use of the website.

• Your material violation of these Terms.

• Your infringement of another person's intellectual property or other legal rights.

• Fraudulent information or unlawful instructions provided by you.

This section does not require a consumer to indemnify FixBuddy for losses caused by FixBuddy’s own breach, negligence, unlawful conduct, or failure to perform mandatory legal obligations.

Sanctions and Legal Compliance

FixBuddy will not knowingly provide products or services where doing so would violate applicable UAE sanctions, export controls, trade restrictions, or other applicable legal requirements.

Customers are responsible for ensuring that their use, purchase, transfer, or export of products complies with laws applicable to them.

FixBuddy may refuse or cancel a transaction where reasonably necessary to comply with applicable legal or regulatory requirements.

Promotions and Discounts

FixBuddy may offer discounts, promotional campaigns, coupon codes, giveaways, or other promotional activities.

Promotions may be subject to separate terms, including:

• Eligibility requirements.

• Start and end dates.

• Geographic restrictions.

• Product exclusions.

• Minimum purchase requirements.

• Usage limits.

• Other campaign-specific conditions.

Where separate promotional terms apply, participation in the promotion constitutes acceptance of those terms.

Suspension and Termination

You may stop using the FixBuddy website at any time.

FixBuddy may suspend or restrict website access where reasonably necessary because of:

• A material violation of these Terms.

• Fraud or suspected fraudulent activity.

• Security threats.

• Abuse of website systems.

• Unlawful activity.

• Legal or regulatory requirements.

Termination or suspension of website access does not cancel payment obligations, accepted orders, existing warranty rights, statutory rights, or other obligations that arose before termination.

Governing Law and Disputes

These Terms of Service and transactions with FixBuddy are governed by the applicable laws of the United Arab Emirates and the applicable laws and regulations of the Emirate of Ajman.

If a dispute arises, the customer and FixBuddy should first attempt to resolve the matter through direct communication and good-faith discussion.

Nothing in these Terms prevents a consumer from submitting a complaint to a competent consumer protection authority or exercising any other right or remedy available under applicable law.

Subject to applicable mandatory jurisdiction rules, disputes that cannot be resolved amicably shall be submitted to the competent courts of the United Arab Emirates.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where possible.

The remaining provisions will continue in full force and effect.

Waiver

If FixBuddy does not immediately enforce a provision of these Terms, this does not mean that FixBuddy has waived the right to enforce that provision later.

A waiver of one breach does not constitute a waiver of any later or separate breach.

Entire Agreement

These Terms of Service, together with FixBuddy’s:

• Refund, Returns and Warranty Policy.

• Privacy Policy.

• Cookie Policy, where applicable.

• Product-specific warranty terms.

• Repair quotation or service agreement.

• Any other policies or transaction-specific terms expressly incorporated into a purchase or service.

form the agreement governing the relevant use of the website, purchase, or service.

Where product-specific or service-specific terms apply, those specific terms will apply to that particular transaction to the extent that they do not conflict with mandatory applicable law.

Changes to These Terms

FixBuddy may update these Terms of Service when necessary to reflect changes in:

• Products or services.

• Website functionality.

• Business operations.

• Payment or delivery processes.

• Legal or regulatory requirements.

The latest version will be published on the FixBuddy website.

Changes will apply prospectively from their effective date unless otherwise required by law. Changes will not remove rights already accrued under a completed transaction or an existing mandatory legal obligation.

Continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms for future use and transactions.

Contact Us

If you have questions about these Terms of Service, an order, a repair booking, or another FixBuddy service, please contact us:

FixBuddy Computer Equipments Repairing LLC

Email: info@fixbuddy.ae

Phone: +971 52 306 4679

Address: Grand Mall, SS-09, 2nd Floor, Al Rashidiya 3, Ajman, United Arab Emirates

We will review your enquiry and provide the appropriate next steps.