Shipping and Delivery Policy

At FixBuddy, we aim to process and deliver orders quickly and reliably across the United Arab Emirates. This Shipping and Delivery Policy explains our order fulfilment times, delivery estimates, shipping charges, delivery coverage, and customer responsibilities.

By placing an order with FixBuddy, you agree to the terms outlined in this policy.

1. Delivery Coverage

FixBuddy delivers orders across all seven emirates of the United Arab Emirates:

• Abu Dhabi

• Dubai

• Sharjah

• Ajman

• Umm Al Quwain

• Ras Al Khaimah

• Fujairah

Delivery availability may be subject to courier serviceability in certain remote or restricted locations. If we are unable to deliver to the address provided, our team will contact the customer to discuss an alternative delivery arrangement.

2. Order Fulfilment and Processing

Orders are generally processed and prepared for dispatch within 1 business day after the order has been successfully placed and payment has been confirmed, where applicable.

Order fulfilment includes:

• Order verification.

• Payment confirmation, where applicable.

• Product availability confirmation.

• Quality inspection where required.

• Packaging and preparation for dispatch.

• Handover to the delivery partner.

Orders placed on public holidays or during periods of unusually high order volume may require additional processing time.

If there is a stock issue, payment verification issue, quality control concern, or other matter affecting fulfilment, FixBuddy will make reasonable efforts to contact the customer.

3. Estimated Delivery Time

After order fulfilment and dispatch, delivery is generally expected within 48 hours across the UAE.

Our standard delivery timeline is therefore:

Order fulfilment: Up to 1 business day
Delivery after dispatch: Generally within 48 hours

Most orders are delivered within this expected timeframe. However, delivery times are estimates and may occasionally require an additional business day due to unforeseen circumstances or circumstances beyond our reasonable control.

Possible causes of delay may include:

• Courier or logistics delays.

• Public holidays.

• Severe weather conditions.

• Road closures or access restrictions.

• High seasonal order volumes.

• Incorrect or incomplete delivery information.

• Difficulty contacting the customer.

• Remote or restricted delivery locations.

• Other unforeseen operational circumstances.

FixBuddy will make reasonable efforts to ensure orders are delivered within the estimated timeframe but cannot guarantee an exact delivery date or time unless expressly confirmed in writing.

4. Shipping Charges

Our standard shipping charges are:

Orders of AED 500 or more: Free standard delivery across the UAE.

Orders below AED 500: AED 19 standard delivery charge.

The applicable delivery charge will be displayed during checkout or communicated before the order is confirmed.

The free delivery threshold is based on the final eligible order value after discounts, promotional codes, refunds, or other applicable deductions.

5. Order Tracking and Delivery Updates

Where tracking information is available, FixBuddy may provide customers with order or delivery updates through available communication channels.

Customers may also contact FixBuddy for assistance regarding the delivery status of an order.

Tracking availability and the frequency of tracking updates may depend on the delivery partner handling the shipment.

6. Delivery Address and Contact Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

This includes:

• Full name.

• Correct mobile number.

• Complete delivery address.

• Building, villa, office, or apartment number where applicable.

• Emirate and area.

• Any access instructions reasonably required for delivery.

FixBuddy is not responsible for delays caused by incorrect, incomplete, or outdated delivery information provided by the customer.

Customers should contact FixBuddy as soon as possible if delivery information needs to be changed. Address changes cannot be guaranteed after an order has been dispatched.

7. Customer Availability

Customers are responsible for being available at the delivery location and reachable through the contact number provided with the order.

The courier or delivery representative may contact the customer to confirm the location, obtain directions, or coordinate delivery.

If delivery cannot be completed because:

• The customer is unavailable.

• The customer cannot be contacted.

• The address provided is incorrect or incomplete.

• Access to the delivery location is unavailable.

• The customer refuses delivery without a valid product-related reason.

the order may be returned to FixBuddy or scheduled for another delivery attempt.

In such cases, the customer may be responsible for the actual or reasonable re-delivery, return shipping, collection, or handling charges incurred.

8. Failed or Refused Deliveries

If a customer refuses to accept an order without a valid reason related to an incorrect, damaged, defective, or misdescribed product, FixBuddy may deduct reasonable delivery, return logistics, handling, or operational costs from any eligible refund.

Where a delivery attempt fails because of incorrect customer information, customer unavailability, or failure to respond to delivery communications, additional delivery charges may apply before another delivery attempt is arranged.

Any refund request following a refused or failed delivery will be assessed in accordance with FixBuddy’s Refund, Returns and Warranty Policy.

9. Damaged Packages or Products

Customers are advised to inspect the external condition of the package upon delivery wherever reasonably possible.

If a package appears significantly damaged, opened, or tampered with, the customer should:

• Inform the delivery representative where possible.

• Take clear photographs or videos of the package condition.

• Contact FixBuddy as soon as reasonably possible.

• Keep the original packaging and delivered items for assessment.

If a product inside the shipment is damaged, defective, incorrect, or materially different from the product ordered, the customer should contact FixBuddy with the order details and supporting photographs or videos where reasonably requested.

Verified claims will be handled in accordance with FixBuddy’s Refund, Returns and Warranty Policy and applicable UAE law.

10. Order Changes and Cancellations

Customers should contact FixBuddy as soon as possible if they wish to change or cancel an order.

We will make reasonable efforts to accommodate the request if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. The customer may instead need to follow the applicable return process after receiving the order.

Where costs have already been incurred because an order was processed, dispatched, refused, or returned without a valid product-related reason, applicable delivery, return shipping, collection, or handling charges may be deducted from any eligible refund in accordance with FixBuddy’s Refund, Returns and Warranty Policy.

11. Delivery Delays

While most orders are delivered within the expected timeframe, occasional delays may occur.

A delay in delivery does not automatically mean that an order has been lost or cancelled.

Where a shipment is delayed, FixBuddy may coordinate with the delivery partner and provide the customer with available updates.

If an order is confirmed as lost during transit, FixBuddy will assess the matter and arrange an appropriate resolution, which may include replacement or refund, depending on product availability and the circumstances of the order.

12. Public Holidays and Peak Periods

Order fulfilment and delivery may take longer during:

• UAE public holidays.

• Eid periods.

• Major promotional campaigns.

• High-volume sales periods.

• Severe weather events.

• Other periods of exceptional courier or order volume.

Where reasonably possible, customers will be informed of significant expected delays.

13. Separate Pickup and Delivery Terms for Repair Services

This Shipping and Delivery Policy primarily applies to products purchased from FixBuddy.

Device pickup and return delivery provided as part of a repair service may be subject to separate service arrangements depending on the device, repair type, customer location, and booking terms.

Any specific pickup or delivery charges applicable to a repair booking will be communicated to the customer where applicable.

14. Changes to This Policy

FixBuddy Computer Equipments Repairing LLC may update this Shipping and Delivery Policy when necessary to reflect changes in delivery partners, shipping charges, fulfilment processes, service coverage, business operations, or applicable legal requirements.

The latest version of the policy will be published through our official channels.

Changes will apply to future orders from the effective date of the updated policy unless otherwise required by applicable law.

15. Contact Us

If you have questions about shipping, delivery, order tracking, or a delayed order, please contact us:

FixBuddy Computer Equipments Repairing LLC

Email: info@fixbuddy.ae

Phone: +971 52 306 4679

Address: Grand Mall, SS-09, 2nd Floor, Al Rashidiya 3, Ajman, United Arab Emirates

Our team will review your enquiry and provide the appropriate assistance regarding your order or delivery.